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Customer Satisfaction

What our customers are saying...

“They were very professional, knowledgeable and inspired confidence. Overall a very stress free experience.”

Mrs C of Uxbridge (Sold property through Northfield Avenue branch)

“I have dealt with a number of estate agencies during my recent house search. Northfields were the only one that took all my requirements into consideration and didn’t try to push me into seeing properties that didn’t fit my criteria”

J Shirley (tenant from Ealing Broadway)

“I was recommended to Northfields and was impressed with my initial visit from John. He was prepared for the meeting and answered all my questions.”

Mrs McL (Sold through Shepherds Bush branch)

“What most impressed me about Northfields, were the communication and updates.”

Dr H of W13 (Bought through Shepherds Bush branch)

“Northfields have been managing a property for me for the last two years. I have been very impressed with their professionalism, customer service and knowledge.”

I Wilson (Landlord)

“They sold my home on the first day!”

Ms S of Burnham (Sold through Northfields Avenue branch)

“Professional service and responsive to problems. I've used them consistently since 2000 and am very satisfied.”

Joe (Landlord)

“Northfields gave me sensible advice, had buyers already lined up and a good understanding of the right type of person for our house.”

Mrs J of W13 (Sold through Northfields Avenue branch)

“Quick turnaround in a proficient and professional manner. Staff were enthusiastic and helpful.”

Tenant from Pitshanger

“For the first time in 6 moves since I came to London 4 years ago the whole process has been virtually stress-free. From the start, Northfields have given me the feeling that as a tenant, I really mattered. They have always responded quickly to every question I threw at them at every stage and really took the pressure off.”

Anne (Shepherds Bush tenant)



If you are not 100% satisfied we can help

We always value our customer feedback and letting us know when you are not happy gives us the opportunity to put things right and improve our service for all our customers.

Who to contact

We aim to resolve all issues within 48 hours.

It may sometimes take longer to fully investigate a situation and in these cases we aim to find a resolution within 10 working days. We undertake to

  • Let you know who will be looking after your complaint
  • To deal with it fairly, confidentially and effectively
  • Keep you regularly updated with progress

In the first instance, please email full contact information and details of your complaint to:

Email Silvia Eldawi Lettings Director, for all lettings related enquiries or call 020 7402 6554

Email Nick Devonport Sales Director, for all sales related enquiries or call 020 8740 8833

If you are still not happy

In the unlikely event you are unhappy with the outcome you can contact Richard Palfreeman our Managing Director on 020 8799 3370 who will further review the outcome. Following the conclusion of our investigation, a written statement expressing our final view will be sent to you. If you are still not satisfied at this stage, you can ask The Property Ombudsman service to help. Northfields fully supports and is a member of The Property Ombudsman. Any referral must be made within 6 months of our final view. The Property Ombusdman is impartial and offer independent investigations.

The Property Ombudsman

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333306
Fax: 01722 332296
Email: The Property Ombudsman »