Terms of Business
At Northfields we aim to make your sale as smooth and stress-free as possible. In fact, our hope is that you will thoroughly enjoy the process and be happy to recommend us to all of your friends and family.
It is our legal responsibility to be transparent with our fees, and to quote them all ‘inclusive of VAT’ (currently 20%). However, we prefer to tailor-make our service to fit your requirements and so our fees can be tweaked, once we have seen your home and discussed everything you need.
If you are thinking of selling, please get in touch today, informal enquiries welcome!
Hi I am Richard Palfreeman the owner of Northfields Estates.
I bought the business in 1986, the day after my birthday and I had just turned 25. We had one small office in Northfields Avenue and now we have 5 branches across West London, 3 of them in Ealing, and employ over 50 staff, transacting on more than 1,550 properties a year.
I would say that the most important thing about Northfields is that we put the customer at the forefront of everything we do. We want to take the stress out of moving and do our utmost to give our customers the best experience possible. Of course we are realists and know that sometimes things go wrong, but it is important for us to get back on track as quickly as possible and minimise any downtime.
We have a brilliant team of professional sales, lettings and marketing experts and constantly strive to improve skills with our Award winning training programme. This gives me confidence to know that my customers are going to be dealing with the best people possible, who can be supportive, understanding and empathetic to the customer’s circumstances. It’s all about listening and helping in a friendly manner, treating each transaction individually and taking whatever time is needed to get the best outcome for everyone.