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What Makes Great Customer Service?

2 Aug 2018
What Makes Great Customer Service?

We at Northfields have always strived to constantly improve our service to be the best for our customers, But what makes great customer service?

Our aim is to go above and beyond for our customers and build a lasting relationship with our clients, at the core of our job is making sure our customers have a positive experience and that is what makes our work so enjoyable.

So how do our staff make our service great?

At Northfields, we’re always receptive to when our staff go over and above the call of duty. For instance, if a member of the team gets some excellent feedback from a client or is noticeably going the extra mile to help, they could be on the receiving end of a trip to Barcelona, Berlin or brunch at the Ritz compliments of Chief Executive Richard Palfreeman. Rewarding the team for doing the extra bit for clients is mutually beneficial, as it ensures everyone is working towards some tangible goals and means our clients get the best out of our team.

We also take a lot of pride in training and developing our staff to provide fabulous service throughout the buying, selling or renting experience. We track our progress and customer satisfaction with honest reviews which can be found on Google, Facebook, Feefo and testimonial on our website.

We have a fantastic team of talented and enthusiastic people working at Northfields, all wanting to be of assistance to you during the usually stressful process of moving home. Our aim is to help you to thoroughly enjoy the experience and take all the tricky parts away so that you don’t have to worry. If you would like to find out more about whay our staff can do for you, you can find your nearest Northfields branch here.