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Our Policies

Privacy Policy

Information around your Privacy, use of and of your data (GDPR) and our Cookie Policy

Client Money Protection

The NALS Client Money Protection Scheme offers protection and peace of mind for both landlords and tenants. NALS firms are all part of a Client Money Protection Scheme. For firms who are also members of ARLA, NAEA, RICS or the Law Society, they are part of the client money protection schemes operated by their relevant body.

Our Diversity Policy

From our conception we have held equality for all at our core, and we continually strive to ensure we maintain a diverse and inclusive workplace. Our vision is to continue to be an inclusive estate agency and lettings business for all our staff members and customers, reflecting and connecting the diverse communities that we serve in West London.

Client Complaints Procedure

We always strive to provide the very best customer service, however sometimes in life things can go wrong. With our complaints procedure, we take your concerns very seriously, so our easy to follow and transparent procedure, aims to guide you through your rights and how we can work together to resolve any issue.

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Northfields
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  • Our approach & vision
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  • Our neighbourhood
  • Our news and resources
  • Our branch contact details
  • Our charity support
  • Our career opportunities
  • Our policies
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  • Book a Valuation
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  • Our discreet service
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Our Branches
Northfield Avenue
  • Sales020 8840 6666
  • Lettings020 8567 6660
Ealing Broadway
  • Sales020 8280 9600
  • Lettings020 8566 5500
Pitshanger
  • Sales020 8998 3111
  • Lettings020 8566 5500
Shepherd’s Bush
  • Sales020 8740 8833
  • Lettings020 8740 8833
Land and New Homes
  • Sales020 8280 9612
Other Services
  • Head Office020 8799 3370
  • Property Management020 8799 4362
  • General Enquiries020 8740 6622

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