The NALS Client Money Protection Scheme offers protection and peace of mind for both landlords and tenants. NALS firms are all part of a Client Money Protection Scheme. For firms who are also members of ARLA, NAEA, RICS or the Law Society, they are part of the client money protection schemes operated by their relevant body.
From our conception we have held equality for all at our core, and we continually strive to ensure we maintain a diverse and inclusive workplace. Our vision is to continue to be an inclusive estate agency and lettings business for all our staff members and customers, reflecting and connecting the diverse communities that we serve in West London.
We always strive to provide the very best customer service, however sometimes in life things can go wrong. With our complaints procedure, we take your concerns very seriously, so our easy to follow and transparent procedure, aims to guide you through your rights and how we can work together to resolve any issue.