Client Money Protection
The NALS Client Money Protection Scheme offers protection and peace of mind for both landlords and tenants.
NALS firms are all part of a Client Money Protection Scheme. For firms who are also members of ARLA, NAEA, RICS or the Law Society, they are part of the client money protection schemes operated by their relevant body. All other agents are part of the NALS Client Money Protection Scheme.
Client Complaints Procedure
We always strive to provide the very best customer service, however sometimes in life things can go wrong.
With our complaints procedure, we take your concerns very seriously, so our easy to follow and transparent procedure, aims to guide you through your rights and how we can work together to resolve any issue.