We have a fantastic team of talented and enthusiastic people working at Northfields, all wanting to be of assistance to you during the usually stressful process of moving home. Our aim is to help you to thoroughly enjoy the experience and take all the tricky parts away so that you don’t have to worry. Of course, we know that sometimes it’s impossible for the journey to run completely smoothly, but we are here to get everything back on track as quickly as possible and to minimise any down-time.
At Northfields we’re always conscious that viewing properties and discussing your needs is often not possible during working hours. Because of this, we strive to be available as much as possible, if not face-to-face then over the phone, and if not over the phone then on our Livechat function on the website.
At Northfields we’re always receptive to when our staff go over and above the call of duty. For instance, if a member of the team gets some excellent feedback from a client or is noticeably going the extra mile to help, they could be on the receiving end of a trip to Barcelona, Berlin or brunch at the Ritz compliments of Chief Executive Richard Palfreeman.
Rewarding the team for doing the extra bit for clients is mutually beneficial, as it ensures everyone is working towards some tangible goals and means our clients get the best out of our team. A little friendly competition never hurt anyone!
Without blowing our own trumpets, we think winning over 35 national awards is pretty special. It’s far and beyond the average amount for an agency and definitely means that we offer some of the finest service in the UK. Our most recent win was a silver award for our website at last year’s Sunday Times awards, which highlighted our fantastic customer engagement and community connections online. The hope is that all this community outreach and care put into our user’s experience will help local businesses and provoke more people to pick up the phone.